Privacy Policy

Minde Human Resource And Management Services Sdn. Bhd., Minde Search Firms and its offices branches and related companies is part of the Minde Group an international human recruitment consulting services group of companies (“Minde Group” or “we”, “our” or “us”). We are committed to ensuring that when we collect, use and otherwise process information about visitors (“you”) to our websites, we do so in accordance with the Personal Data Protection Act 2010 (“PDPA”).

1. Collection of Personal Data

Minde Group may collect information about you (collectively “your personal data”) such as your name, contact details, skills, qualifications, accreditations and your employment history. We may also collect other types of personal data about you such as references and employment objectives during the course of our dealing with you. For example, if you are considered for a particular employment position. Where practicable, the purpose for which we collect your personal data and the consequences of not providing it will be made clear to you at the time of collection of your personal data.

When you visit our websites, we may collect data you gave us when:

(a) registering or subscribing to our products and services or requesting further products and services from us on any of our websites;
(b) contacting us to report a problem with our websites or to make any enquiry or query or comment; and
(c) you apply online for a job or work with Minde Group. You may need to provide (without limitation) data about your education, employment history and accreditations. The submission of your application to us constitutes your express consent to our use, retention and processing of your personal data to, among others, accesses your application and to allow us to carry out any reference checking and other related activities as may be required of us under any applicable law. Minde Group may also collect your personal data from publicly available information and records and third parties.

2. Use and Disclosure of Personal Data

Minde Group will hold, use, disclose and otherwise process your personal data for the purposes as disclosed to you at the time of collection of your personal data, or otherwise as set out in this Privacy Policy. We will not use or disclose your personal data for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only hold, use, disclose and otherwise process your personal data for the following purposes:

(a) to provide, or facilitate the delivery of, our products and services to you;
(b) to maintain our business relationship, where you are a user of our website, a client or candidate;
(c) to enable you to submit your CV generally, to apply for specific jobs or to subscribe to our products and services;
(d) to match your qualification, experience details with job vacancies, to assist us in finding a position that is most suitable for you and, where you have provided your prior consent as a candidate, to send your personal data to clients in order to apply for jobs for you;
(e) to communicate with you, including answering your inquiries;
(f) to market and promote products and services to you, advise you of news and industry updates, events, promotions and competitions, reports and other information. If you do not wish to receive such communications, you may unsubscribe from such communications at anytime;
(g) to trusted third parties where we have retained them to provide products or services that you have requested, such as psychometric evaluations or skills tests, and to third parties who provide services to us, such as professional advisers, IT consultants, mailing houses and function co-ordinators. These third parties must comply with similar undertakings of privacy and confidentiality as Minde Group;
(h) if Minde Group merges with or is acquired by another business, we may share your personal data with the new owners of the business and their advisers and if this happens, you will be notified of such an event;
(i) we may also disclose your personal data to regulatory or law enforcement authorities, if they require us to do so;
(j) to meet or comply with any legal, regulatory or statutory requirements relating to our provision of products and services and to make disclosure under the requirements of any applicable law, legislation, rule, ruling, regulation, direction, court order, by-law, guideline, circular or code (collectively “laws”) applicable to us;
(k) for research, benchmarking and statistical analysis; and
(l) we may also seek your consent to collect, hold, use and disclose your personal data for any other purpose or reason not listed above or permitted under the PDPA or other applicable laws.

3. Sharing of Personal Data

While your personal data will be kept confidential, in certain circumstances, it may be necessary for us to provide or disclose your personal data if required for any of the foregoing purposes. Where we do so, we would merely disclose data that is necessary for the purpose of such disclosure.
We may share your personal data with the following categories of persons (who may be located within or outside Malaysia), such as entities within the Minde Group including all related companies, subsidiaries, holding companies and associated companies, our affiliates, licensees, joint venture partners; our sub-contractors and service or product providers in connection with our products or services; and anybody or person to whom we are compelled or required to do so under any laws or in response to any competent or government, state, provincial, local government, statutory or municipal authority, industry regulators, law enforcement authority, agency or body.

4. Sensitive Personal Data

Under the PDPA, “sensitive personal data” means information about you as to your political opinions, religious or other similar beliefs, commission or alleged commission of any offence, physical or mental health or condition and any other personal data as the Minister may determine by order published in the Gazette. We will provide the purpose for the collection of your personal data. Any sensitive personal data we collect will only be disclosed or processed with your explicit consent.

5. Privacy on Our Websites

(a) Submitting Your Curriculum Vitae (“CV”) and Applying for Jobs
You may submit your CV to Minde Group via this website, either for general consideration by our recruitment consultants for positions as they arise or to apply for a specific advertised job. Once submitted, your CV will be sent directly to the relevant Minde Group recruitment consultant who will review your details and advise you whether you will be accepted by us for registration on our central database. This database, including your personal data, can be accessed by any of our recruitment consultants working in other offices of the Minde Group, both inside and outside Malaysia. If you are accepted onto our database, our recruitment consultants will then contact you to set up an interview in person. You can update your CV at any time, simply by following the same procedure as for submitting a new CV via our websites.
(b) Job Alerts
You may sign up to receive emails that alert you to new jobs on our website (Job Alerts). To subscribe to Job Alerts, you need to provide your email address, which will be used for the purpose of keeping you informed by email of the latest jobs and/or news in your nominated industry. If you no longer wish to receive Job Alerts, you may unsubscribe by using the unsubscribe links provided in every Job Alert email that you receive.
(c) Aggregate Information About Website Visitors
We gather information and statistics about all visitors to this website and all of our websites worldwide, including the most frequently accessed pages and most frequently used products and services. We only use such data in aggregate form (that is, the data does not identify any one individual). This data helps us determine the most beneficial parts of our websites and ways in which we can continually improve our online services to create a better overall experience for our users. We also publish some of this aggregate (non-identifiable) data on the Minde Group websites worldwide.

6. Data Transfer Across International Borders

Minde Group is a global company and we endeavour to provide you with the same products and services worldwide. Our global network comprises offices, data centres, trusted service providers and trained consultants. The nature of our business, operations and services may require us to transfer your personal data (from time to time) to other related companies. We may transfer the data we collect about you to countries other than your home country or other than the country in which the data was originally collected, as follows:

(a) where you are registered as a candidate on our database, your personal data will be accessible by our other offices and potential employers internationally, and
(b) to different companies or entities of the Minde Group worldwide to enable the development and marketing of other products and services, to improve our customer service and to make our products and services more valuable to you, including tailoring our website when you log on to make it relevant to you personally.
Our privacy policies and practices may vary among the countries in which we operate. However, we will take appropriate steps to ensure that your information is protected and handled in accordance with the legal requirements applicable in each relevant country and as described in this Privacy Policy.

7. Security

Minde Group takes reasonable steps to keep your personal data secure, accurate, complete, up to date and not misleading. The Internet is not always a secure method of transmitting data. Accordingly, while we seek to protect your personal data by implementing digital security systems in various parts of our website, Minde Group cannot accept responsibility for the security of data you send to or receive from us over the Internet or for any unauthorised access or use of that data. Where we have links to websites outside the Minde Group, we cannot ensure that your privacy will be protected in accordance with this Privacy Policy. You should consult these other websites’ privacy policies as we have no control over them and are not responsible for any data that is submitted to or collected by these third parties.

8. Access to Personal Data

You may request access to, and correction of, your personal data held at Minde Group or request that your personal data be updated or deleted by contacting the Minde Group Privacy Officer as set out below. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and give you our reasons for doing so. For instance, where you request your personal data to be updated or corrected and there is a dispute about the facts, we will make a note on your personal data of such dispute. If you have created an account with Minde Group via our website, you are able to view and update any information by logging into your account.
You may also request that Minde Group stop using your personal data and contacting you and we will comply with your request (for example if at any time you would prefer to stop receiving newsletters and updates from us, please use the “unsubscribe” option included in the email or other communication material). However, if this involves a request for deletion of your file, please be aware that we may not be required or able to do so, particularly where your file also holds data about our clients. We reserve the right to charge an administrative fee for any data access and correction requests.

9. Complaint

At Minde Group we aim to acknowledge receipt of your complaint as soon as possible and commit to resolve all complaints no later than 21 days. However, there may be instances where this is not possible due to the contents of the complaint. In such circumstances, we will respond to your complaint within a reasonable time. You may wish to contact the Personal Data Protection Commissioner if you are not satisfied with our response to your complaint.

10. Contact

You can contact our Privacy Officer by writing to us at our email address or postal address below, if you wish to request for access to your personal data held by us, request that your personal data be updated or corrected, or withdraw your consent to the processing of your personal data by us. If you would like to have any further information, or if you have any comments about this Privacy Policy or any questions or complaints on any privacy issue, this should also be communicated to us in the same manner.

Contact Details: enquiry@minde.com.my
MINDE HUMAN RESOURCE AND MANAGEMENT SERVICES SDN. BHD.
MINDE SEARCH FIRMS.
57-01 JALAN MUTIARA EMAS 9/3,
TAMAN MOUNT AUSTIN,
81100 JOHOR BAHRU, JOHOR, MALAYSIA.
Fax: +6 07 357 5527

11. Changes to this Privacy Policy

Minde Group may amend this Privacy Policy from time to time without prior notice to you. We suggest that you visit our website regularly to keep up to date with any changes. In the event of any inconsistency or conflict between the English Language version and the Bahasa Malaysia version of this Privacy Policy, the English Language version shall prevail.